Refund and Returns Policy

Returns, Refunds & Dispute Resolution Agreement

Effective Date: July 1, 2026

Last Updated: July 1, 2026

This Policy Agreement strictly governs all transactions, returns, refunds, and financial disputes on unfilteredufi.com. By executing a purchase on this platform, you (the “Purchaser”) expressly enter into a binding covenant with UNFILTERED (“Company”).

YOU HEREBY ACKNOWLEDGE THAT DUE TO THE HIGH-RISK, SANITARY NATURE OF COSMETICS, YOU ARE WILLINGLY WAIVING STANDARD E-COMMERCE RETURN PRIVILEGES. IF YOU CANNOT ABIDE BY THESE STRICT PROCEDURAL BURDENS, YOU MUST ABORT YOUR TRANSACTION IMMEDIATELY.

1. Absolute Statutory Exemption (Sanitary Consumables)

Pursuant to the Consumer Protection (E-Commerce) Rules, 2020, cosmetics and personal care formulations are classified as hygienic consumables.

  • Zero-Return Covenant: UNFILTERED enforces an absolute, non-negotiable ban on returns, exchanges, or refunds based on buyer’s remorse, wrong shade selection, texture dislike, or subsequent allergic reactions.

  • Deemed Contamination: The legal title and physical risk transfer to you upon delivery. Any product that has left the custody of our courier partner is legally deemed “opened and biologically exposed.” Under no circumstance will UNFILTERED restock or refund exposed cosmetics. All sales are unequivocally final.

2. The Forensic “Unboxing Video” Evidentiary Burden

UNFILTERED will only investigate claims of transit damage, wrong item delivery, or severe manufacturing defects. To initiate an investigation, the Purchaser must overcome a strict evidentiary burden by providing a “Forensic Unboxing Video.”

Failure to meet even one of the following criteria renders your claim automatically null and legally void:

  • Zero-Cut / Zero-Edit Rule: The video must be recorded in a single, continuous, uncut, and unedited take.

  • EXIF / Metadata Verification: UNFILTERED reserves the absolute right to demand the raw video file to analyze its EXIF data/metadata. If there is any evidence of timestamp tampering or digital alteration, the claim will be dismissed as fraudulent.

  • 360-Degree Integrity Check: The video must begin by displaying all six sides of the sealed package, clearly proving the UNFILTERED/Courier security tape is completely intact and untampered prior to opening.

  • Clear Labeling: The shipping label (AWB, Name, Address) must be fully legible in the frame before the seal is broken.

  • Continuous Framing: The package, the opening tool, and the extracted products must remain in the camera’s frame for the entire duration of the video.

3. Pilferage & “Empty Box” Claims (Mandatory Police FIR)

If you claim that the courier delivered an “empty box” or that items were stolen in transit (Pilferage):

  • You must refuse delivery from the courier if the outer seal is broken.

  • If accepted, you must provide the Forensic Unboxing Video proving the box was empty upon breaking the primary seal.

  • Mandatory FIR: Because transit theft is a criminal offense under the Indian Penal Code (IPC), UNFILTERED requires the Purchaser to file a formal First Information Report (FIR) with their local police jurisdiction naming the courier company. No refund or replacement will be processed for pilferage without a stamped copy of the FIR.

4. 48-Hour Statute of Limitations & Final Adjudication

  • Strict Time Bar: All defect, damage, or wrong-item claims must be officially lodged via email at unfilteredindiaufi@gmail.com within exactly 48 hours of the courier’s “Delivered” timestamp. Claims filed at hour 49 are legally time-barred and will be summarily dismissed.

  • Absolute Adjudication: You explicitly agree that the UNFILTERED Grievance Officer holds the final, unquestionable authority to approve or deny a claim based on the provided evidence. Their decision is absolute and binding.

5. RTO (Return to Origin) & Liquidated Damages

If you place an order and subsequently refuse to accept delivery, causing a Return to Origin (RTO):

  • Prepaid Forfeiture: You explicitly agree to forfeit a flat penalty of ₹300 or 30% of the total order value (whichever is higher). This constitutes agreed-upon “Liquidated Damages” to cover reverse logistics, gateway penalties, and unrecoverable packaging wastage. Only the remaining balance will be refunded.

  • Blacklisting: Refusal of a Cash-on-Delivery (COD) order constitutes a breach of good faith. Your IP address, phone number, and physical delivery address will be permanently blacklisted from our servers.

6. Financial Fraud, Chargeback Abuse & Civil Penalties

UNFILTERED treats payment disputes filed outside of this policy as deliberate financial sabotage.

  • Prohibited Actions: Filing a “chargeback,” “item not received,” or “unauthorized transaction” dispute with your bank, credit card issuer, or payment gateway (Razorpay) after the courier has verified delivery, or to circumvent a denied unboxing claim, constitutes criminal fraud.

  • Civil Penalty & Indemnification: If you initiate an unlawful chargeback, you legally agree to indemnify UNFILTERED for all resulting damages. You agree to pay a minimum civil penalty of ₹50,000 to cover legal recovery, administrative hours, and gateway strikes.

  • Credit Reporting: UNFILTERED reserves the right to report fraudulent chargebacks and outstanding civil penalties to domestic credit rating agencies (e.g., CIBIL) and pursue recovery through the Delhi civil courts.

7. Mutual Non-Disparagement Covenant

If UNFILTERED, acting in good faith, approves an exception and issues a refund or free replacement to resolve a dispute, you agree to a strict Non-Disparagement Covenant.

  • You are legally prohibited from publishing negative, defamatory, or damaging reviews, comments, or media regarding UNFILTERED, its products, or its owners on any public platform, social media network, or consumer forum regarding the resolved order. Breach of this clause will result in immediate legal action for business defamation.

8. Exclusive Jurisdiction & Mandatory Arbitration

  • Arbitration Precedent: Any unresolved dispute stemming from a denied refund or return request shall bypass consumer courts and be subject to mandatory, binding private arbitration overseen by a sole arbitrator appointed by UNFILTERED.

  • Exclusive Venue: The seat and venue of all legal proceedings, arbitration, or civil suits shall be strictly limited to the competent courts of New Delhi, Delhi, India. You unequivocally waive any right to claim inconvenient forum (forum non conveniens).

Official Legal & Claim Contact:

  • Grievance & Legal Officer: Nipun Kataria

  • Email: unfilteredindiaufi@gmail.com

  • Phone: +91-98100-47773

  • Registered Corporate Office: UNFILTERED, 66, 1st Floor, Tagore Park, Delhi-110009 (India)